Alchemy of Social Change, 1957¹
We have to know in advance the effect (…) of any change whatever. This is necessity, not ideal. It is also a possibility. There was never a critical situation created by human ingenuity which did not contain its own solution. 

Technology, the Media, and Culture 1960
Let us return for a moment to that increasing awareness of the dynamics of process and learning and creativity which l suggest gains new force from the subliminal patterns of the TV image. In his Landmarks of Tomorrow, Peter F. Drucker has pointed to Operations Research as “organized ignorance”. It is a procedure in tackling problems which resembles the “negative capability”² of Keats — a sort of intellectual judo. Instead of straining all available effort on a visible goal (…), let the solution come from the problem itself. If you can’t keep the cow out of the garden, keep the garden out of the cow. A. N. Whitehead was fond of saying that the great discovery of the nineteenth century was not this or that invention but the discovery of the technique of invention. lt is very simple, and was loudly proclaimed by Poe, Baudelaire, and Valéry, namely, begin with (…) the problem, and then find out what steps lead to [that problem].³ In other words, work backwards.

MM to Pierre Trudeau April 14, 1969
The real solution is in the problem itself, as in any detective story.

Take Today, 13
Our chief resources are the gripes and jokes, the problems and breakdowns, of managers⁴ themselves; for therein lie the solutions and breakthroughs via pattern recognition of the processes involved. Managing The Ascent from the Maelstrom today demands [new] awareness that can be achieved only by going Through the Vanishing Point.⁵

Take Today, 92
It is not possession of the solution, but the recognition of the problem itself that provides a resource and the answers.

Take Today, 103
All solutions are in the very words by which people confuse and hide their problems…

The Argument: Causality in the Electric World, 1973
The breakdown or hang-up is always in the connection whereas the breakthrough or discovery is inside the problem itself (…) Breakdown is the old cause in action, the extension of the old figure to the new ground.  Breakthrough is the effect of understanding as the new cause. The solution is a figure that we can discover by organizing our ignorance and swarming over the ground. This process is encapsulated in the myth of Hercules in the Augean stables.

At the Flip Point of Time — the Point of More Return, 1975
Understanding that the entrance to knowledge is through the back door of ignorance is basic to an understanding of media and technology. It seems to be a human characteristic to hide the effects of our actions when they move out into the environments of services and/or disservices. Yet as James Joyce said of these man-made environments “when invisible they are invincible”. To free ourselves from the invincible effects of our own programs of organized activity, it is necessary that we inspect the ignorance systematically engendered by our applied knowledge.⁶

In sum: only with the problem do we have a solution.⁷